Refund and Returns Policy

At Blisslust, your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a 15-day return policy for eligible items. Please read the details below to understand our policy and process.

1. Eligibility for Returns

  • Products must be returned within 15 days of the delivery date.
  • Items must be unused, unopened, and in their original packaging to qualify for a return.
  • For hygiene and safety reasons, certain items (e.g., intimate products, lingerie, and personal-use items) may not be eligible for return unless they are defective or damaged upon arrival.
  • Digital products or gift cards are non-refundable.

2. Return Process

To initiate a return:

  1. Contact our customer support team at support@blisslust.com with your order number, product details, and reason for the return.
  2. Our team will review your request and provide further instructions, including the return shipping address.
  3. Once the product is received and inspected, we will notify you of the status of your return.

3. Refunds

  • If your return is approved, we will process your refund to the original payment method within 5-7 business days after receiving the returned item.
  • Shipping fees are non-refundable unless the return is due to a defective or incorrect product.
  • If your product is deemed ineligible for a refund (e.g., used or damaged due to improper handling), we will notify you and may return the product at your expense.

4. Damaged or Defective Products

If you receive a product that is damaged or defective:

  • Contact us at support@blisslust.com within 48 hours of delivery with photos or videos of the damage.
  • We will provide a replacement or refund as appropriate, at no additional cost to you.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a damaged or defective product.
  • We recommend using a trackable shipping service to ensure safe delivery of your return.

6. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable unless they arrive damaged or defective:

  • Opened or used products.
  • Lingerie, intimate wear, or personal-use items.
  • Items marked as "Final Sale" or "Non-Returnable" on the product page.

Contact Us

For any questions or concerns regarding returns or refunds, please reach out to us at support@blisslust.com. We’re here to assist you and ensure a smooth resolution.

Thank you for choosing Blisslust! Your satisfaction means everything to us.